Ava learns to do new things by observing other team members. She has access to different sources of data within Soothing Dental and learns how to perform different tasks. Ava has just completed her training for booking appointments for our new patients and is available to help you 24/7. In addition to being awake all the time (she doesn’t need much sleep), she has programatic access to our APIs and can perform tasks much faster than her human counterparts. For example, booking an appointment with Ava takes less than 30 seconds while the same task takes around 3 minutes with a trained agent due to the latencies for using GUIs.
You can ask Ava to book an appointment for you by saying “book appointment” in our chat widget. Ava will start talking to you and will book you an appointment based on your conversation. In addition to that, Ava suggests booking an appointment for you on relevant pages.
As time goes by, Ava will do more. We are currently training Ava to change, cancel and confirm appointments. She is also learning to act on the voicemails that you leave for our office. Ultimately, she will be able to answer common dental questions, provide insurance information and more.
It’s important to emphasis the role of our main support team in this process. Ava is merely helping the team with straightforward tasks that become tiring and repetitive. Given that Ava is new to our team, she might make mistakes. She may say the wrong thing and she may get confused. In those cases, a human agent gets notified in our team and will take over the conversation.
We are excited to have Ava in our team.